Telephone

We will try and answer the telephone promptly and ensure that there are sufficient staff to do this. Please keep your telephone calls brief and avoid calling during the peak morning time for non-urgent matters. Do not give up if the number is engaged. This is an extremely busy line. Keep calling and your call will slot into the system.

HOW DO I...?
...Request An Appointment(s)?

The surgery operates a “book on the day” system, with some pre-bookable appointments also.

Consultations are by appointment and are normally booked at 10 minute intervals. Every effort will be made for you to see the doctor of your choice when you attend although this is not always possible.

An appointment can be booked by:
a) telephoning the surgery on 348619/344219 b) calling in to the surgery

There is much pressure placed on the appointment system. Unfortunately some appointments are wasted due to patients not attending. We recognise that patients have a right to see a health care professional within 48 hours from request.In return we would remind you that it is your responsibility to inform the practice if you are unable to keep that appointment.

Reception staff are available to speak to you from 8.00am - 6.30pm Monday to Thursday, and Friday 8.00 - 6.30pm face to face or via the telephone and can advise you with regard to accessing services.

Urgent Appointments

If you need to see a doctor urgently please tell the receptionist. Arrangements can be made for you to be seen the same day, but this may not necessarily be with your usual doctor. SICK CHILDREN will always be seen as soon as possible if brought to the surgery (this is usually quicker than a visit). If in doubt about bringing your child out, please telephone the surgery first. Children with temperatures can be brought to the surgery and we will arrange to see them as soon as possible.

HOW DO I...?
...Request A Home Visit(s)?

In line with current visiting policy:

Please ring before 10.00am giving as much information as possible in order that your details can be passed to the GP who will then make an assessment as to the appropriateness of your request.

Please note: the majority of consultations now take place in the surgery and lack of transport is not an acceptable reason for a home visit.

HOW DO I...?
...Obtain Relevant X-rays And Test Results?

In order to maintain confidentiality, laboratory results and x-ray results will only be given to the patient themselves or to parents of minors if appropriate. Please ring telephone number 348619, preferably in the afternoon.

Please note - pregnancy results cannot be given out over the phone. Please call in.